Welcome to xetrangan.vn – the official booking website for limousine transportation, hotel reservations, and tour services operated by TRANG AN TRADING INVESTMENT JOINT STOCK COMPANY.

We are committed to protecting customer privacy and ensuring that personal information is collected, stored, and used transparently and securely.

1. Information We Collect

When using services on xetrangan.vn, customers may be asked to provide:

Full name
Phone number
Email address
Contact address
Passenger information
Booking details for transportation, hotels, or tours
Payment and transaction information
IP address, browser type, device information, and access time

We collect this information to:

Process bookings and reservations
Contact customers regarding services
Send booking confirmations and schedule updates
Improve website performance and user experience
Provide customer support and resolve complaints
Send promotional offers if customers opt in

Customers are responsible for protecting their account and personal information.

2. How We Use Information

Customer information may be used to:

Provide transportation, hotel, and tour services
Confirm bookings and process payments
Contact customers via email, phone, or messages
Send promotions and service updates
Improve website quality and customer experience
Resolve service-related issues

We commit that:

We do NOT sell, rent, or share personal information with third parties
Personal information is only used for operational and customer support purposes
Information is disclosed only when required by law or authorized government agencies

3. Data Retention

Customer personal information will be retained:

As long as necessary to provide services
According to legal and accounting requirements
Until customers request deletion or modification

4. Information Security

We apply appropriate technical and administrative measures to protect customer information, including:

SSL encryption for website security
Restricted access to personal data
Secure server infrastructure
Regular security monitoring and updates

In the event of a security breach, we will take immediate action and notify relevant authorities where required by law.

5. Cookies and Tracking Technologies

The website may use cookies to:

Remember login sessions and user preferences
Analyze user behavior and improve experience
Measure advertising and marketing effectiveness

Users may disable cookies through browser settings, though some website features may not function properly.

6. Customer Rights

Customers have the right to:

Access their personal information
Request updates or corrections
Request deletion of personal data
Opt out of marketing communications
Submit complaints regarding data processing

7. Information Controller

TRANG AN TRADING INVESTMENT JOINT STOCK COMPANY

Website: https://xetrangan.vn
Hotline: 1900 0336
Email: [email protected]
Hanoi Office: No. 2A, Alley 2, Lane 276 Dai Tu Street, Dai Kim Ward, Hoang Mai District, Hanoi, Vietnam

Xe Tràng An - Limousine Vip Hà Nội Ninh Bình

Address: 47 Nguyen Hue Street, Nam Binh Ward, Ninh Binh 08100, Vietnam
Operating Hours: 05:00 – 20:00 (Daily)

8. Policy Updates

We reserve the right to update this Privacy Policy in accordance with legal requirements and business operations.

Any updates will be published on xetrangan.vn.